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Book with Confidence Terms & Conditions

Q : What is the Book with Confidence policy?

A : The book with Confidence policy allows our guests to cancel both Non-Refundable and Standard rate bookings, arriving on-or-before December 31st, 2020, due to Covid-19, Airline non-operation, or Government advise against ‘all but essential travel’ to Cyprus, and receive a Full Future Booking Credit, that can be applied to any future booking arriving in 2020 or 2021.

Q : Do all bookings qualify for “Book with Confidence”?

A : The Book with Confidence policy includes all bookings arriving on-or-before December 31st, 2020.

Q : How long will I have to redeem my Future Booking Credit?

A : All Book with Confidence Future booking Credits must be redeemed for arrivals on-or-before December 31, 2021.

Q : How do I cancel or move my booking?

A : If you booked with a Travel Advisor, please contact them for assistance with your cancellation. If you booked directly with us or with booking.com, please email your cancellation request to customerservice@prestigebookings.com . Remember, you or your Travel Advisor must notify us of your cancellation by phone at least 30 days before the day of arrival. Once your booking is cancelled you will receive an email detailing your credit and instructions on how to rebook. If you booked with a Travel Advisor, the credit will be sent directly to them.

Q : What happens if there’s a difference in the Future Travel Credit, and the villa that I would like to book next?

A : If the rate on your new booking exceeds the Future Cruise Credit’s value, you will have to pay the difference. Your credit card will only be charged for the difference if there is any.

Q : What happens if the villa I had booked is not available for my new booking dates?

A : All bookings are subject to villa availability at the time of booking. The Future Travel Credit is available to book any of our villas, you are not restricted to book the same villa.

Q : Do standard Final Payment timelines still apply during this timeframe?

A : Yes. For the discounted Non-Refundable rates, full payment is still required at the time of booking. For all Standard rate bookings, a deposit of 30% is required at the time of booking with the balance no later than 70 days before arrival. If your arrival is within 70 days of booking, the full payment is required no matter what rated is used.

Q : Should we still take out Travel Insurance?

A : Yes, Your Future Travel Credit covers your villa booking with us and does not apply to flights, car hire or any bookings made with 3rd parties. Prestige Bookings always recommend you purchase a comprehensive travel insurance policy, covering all members of your party. We have partnered up with Europesure in order to offer you a policy underwritten by Lloyds of London. Simply click the following link to check out the benefits, and to obtain a quote or purchase your policy online https://www.europesuretravelinsurance.com/default.aspx?AffiliateID=ES10259

Q : What precautions are you taking to prevent coronavirus when arrivals restart?

A : All our staff will be instructed in enhanced cleaning and heightened sanitation methods in accordance with the advice and instructions of the Cyprus Ministry of Tourism, and the Cyprus Ministry of Health. All villas will be professionally disinfected before any new arrivals begin.

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